Technical Support Engineer

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Description
We're looking for a talented and dedicated technical support engineer to assist our technical customers with using our API cloud-based product in a variety of Web and Mobile development frameworks.
 
You would be part of our Customer Success team and would be focused helping our customers streamline technical integration efforts.
 
The ideal candidate would have software development background and be comfortable in a customer-facing position.
 
Responsibilities
 
Respond to customers' technical support requests and feature-related questions.
Debug customer issues and create reproducible test cases for engineers to resolve.
Handle code-related queries. Write code samples in multiple development frameworks.
Maintain ownership of support cases until resolution.
Monitor and answer on different support channels: ticketing system, public forums, online chat, social networks and more.
Help enhance documentation to minimize repeating support issues.
Coordinate with the different teams: dev team, customer support, product management.
Help the dev team review new features and client libraries.
 
Requirements
 
Bachelor degree in Computer Science or equivalent. Brilliant students, last semester may apply as well.
Quick learner with desire to learn new development languages and tools.
Excellent analytical and troubleshooting skills.
Perfect English skills (verbal and written) with outstanding interpersonal skills.
Support occasional high priority questions outside regular working hours.Fluent in English, both written and speaking
Skills Required

Bachelor degree in Computer Science or equivalent. Brilliant students, last semester may apply as well. Quick learner with desire to learn new development languages and tools. Excellent analytical and troubleshooting skills. Perfect English skills (verbal and written) with outstanding interpersonal skills. Support occasional high priority questions outside regular working hours.Fluent in English, both written and speaking

Qualifications

Not Available

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admin
Location Salt Lake City, Utah, United States
Contact Name admin
Contact Phone Not Available
Email jobs@jobsnprofiles.com
Website jobsnprofiles.com
Job Id #JOB6009
Job Title Technical Support Engineer
Company Jobsnprofiles
Category Computer/IT
Sub Category Data Warehousing/ETL
Job Type CTC
Job Status Sourcing
Hourly Pay Not Available
Shift Morning
Education Not Available
Degree Title Not Available
Experience Not Available
Number of Jobs 10
Duration Not Available
Agreement Not Available
Date Posted 04-Mar-2016

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Contact Us

Jobs N Profiles, LLC.
9690 South 300 West Suite
319 Salt Lake City, UT 84070
Ph: (800) 701-1712/801-957-5245
Fax: 801-606-7919
info@jobsnprofiles.com

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